Tata AIG General Insurance offers insurance service via WhatsApp

CHENNAI: Tata AIG General Insurance Company Limited has launched TATA AIG Tara, an insurance service through WhatsApp to offer customers solutions to their policy related queries in a timely, gratifying and accurate manner.

The artificial intelligence-driven service has been launched to increase customized communication through direct interface with customers and allowing them to access their policies in a virtual form.

Apart from this, the service would also allow customers to avail policy documents, request and receive renewal details, make premium payment online, seek support on claims, locate network hospitals and garages, make changes in address or any other personal details and even buy a health or motor policy of their choice.

To avail the services of Tata AIG Tara, our motor and health policyholders need to send a “Hi” to 7400412177 on WhatsApp. The digitally enabled round-the-clock service will help deliver personalised customer service demands and empower customers to access Tata AIG’s services virtually from the comfort of their phone.

Commenting on the launch, company chief operating officer Amit Ganorkar said, “This launch is a step forward towards bringing digital transformation and innovation to enhance the customer experience with speedy turnaround time to their policy related queries. While all our customer touch-points will be available to serve endlessly to our policy holders, we expect TATA AIG Tara WhatsApp platform to be one of the most preferred and indispensable way our customers would like to connect with us.”

Source: The Times of India