Reliance General Insurance unveils new brand mascot 'BroBot'

Reliance Capital's subsidiary, Reliance General Insurance has unveiled its new brand campaign Tech + Heart with its new brand mascot 'BroBot'.

The campaign is aimed at re-enforcing Reliance General Insurance’s positioning as a new-age general insurance brand, that offers customers the convenience of technology along with the empathy of a human heart and extends the brand philosophy of LiveSmart, the company said.

Launched over an exclusive YouTube Live, the campaign begins with a set of 3D animated characters distressed under different circumstances in their lives and BroBot enters to rescue them as a superhero, with the power of insurance solutions that are both tech-enabled and compassionate. The music of the film is an edited version of a famous 90s Bollywood song that gels well into the theme of the film.

Rakesh Jain, executive director, and chief executive officer, Reliance General Insurance, said, “During COVID-19 majority of customer interactions happened digitally and we brought about a series of tech innovations to simplify and make those interactions seamless. However, we as a general insurance company also understood that technological disruption needs to amalgamate with humane values and focus on being customer-first, always. That is why we decided to have a brand mascot ‘BroBot’ that embodies this ethos and presents insurance with a fresh perspective to our customers in the new normal.”

As part of a multimedia campaign, Reliance General Insurance had also released a set of teasers a week prior to the launch by the name of ‘BroBot’ without unveiling the brand or product mention. The one-of-a-kind 3D animation was produced in New Zealand and conceptualised by Enormous Brands LLP that manages the creative mandate for the brand.

Ajay Varma, managing partner, Enormous Brands LLP, said, “Reliance General Insurance is among the largest general insurance players in the country, hence it was important for us to stay away from category generic and create a newer, fresher conversation both in terms of look, tone, and feel. RGI is a new age Insurance company and have devised many industry-first tech initiatives designed keeping the customers in mind. Hence, it was imperative for us to create a new world where the product and services are governed by tech and driven by heart, which brought us to a new brand articulation 'Tech+Heart = LiveSmart'.”

With this, the company aims to enhance the way customer interactions take place. BroBot is a personal guide who will listen to them, and understand with AI capabilities 24x7, and assist you in getting a policy instantly, or when one needs to raise a quick claim that can be tracked real-time without a follow-up.